Terms & Conditions

General Terms and Conditions

These terms and conditions set out detailed provisions of contracts for the rental of vehicles with IcePole Car Rental (Icepole Car Rental ehf.) – Id: 521011-0410 – VAT: 119112 – Suðurbraut 890, 262 Keflavík, Islandia – Tel: + (354) 869-1887 ; + (354) 777-5600 and shall apply to all vehicle rental contracts.

Pick-up & drop-off location

After the rental period, the Renter shall return the rented vehicle to the same location from which the vehicle was picked up.

If returned to non-IcePole Car Rental area customer can contact us 24/7 at mobile +354 777 5600

Fuel tank

On pick up, and drop off the rental car fuel tank shall be full. For the missing liters, we will charge the Renter.

Child Seats

In Iceland, it is mandatory for young children to travel in safety seats while in a vehicle. Child seats are available if pre-ordered. These child seats are suitable for children aged from 6 months up to 4 years or more of age.

Cancellation & Reservation Policy

Cancellation is free of charge. 🙂

Insurance

Third party liability is equivalent to the amount stipulated by Icelandic law at each time. The law also applies to the amount of personal driver blame. Included in your rental are Third-party coverage and personal accident insurance.

COLLISION DAMAGE WAIVER (CDW)

CDW insurance is included the price, the driver liability more than ISK 0,- for 2wd and 0,- for 4wd. If the renter has already purchased CDW insurance, he can buy SCDW insurance and by doing so lower the self-risk of CDW down to ISK. 0- on 2wd and ISK. 0- for 4wd (For now the SCDW is inclusive in the rental).

The renter is always responsible for the following damages, which are not covered by CDW or SCDW insurance:

negligence, driving while intoxicated, damage to tires, headlights, windscreen and the underside of the car, damage caused by loose rocks which get thrown at the car on gravel roads, damages to the engine of the car caused by water getting into the motor. (Please see full details listed on the backside of rental agreement).

GRAVEL PROTECTION

This protection includes damage to windscreen, headlights and the car when gravel or rocks get thrown on the vehicle by another car. (For now, the GP (Gravel Protection) is inclusive in the rental)

Theft Protection

TP covers theft of the rental vehicle. (For now, the TP is inclusive in the lease)

The driver is liable for damages:

- crossing rivers

- tire damage

- car chassis

Liability for Vehicle Immobilization and Recovery Costs

In the event of a vehicle breakdown or immobilization that prevents further driving, where such incident is caused by the customer’s negligence or results from damage or circumstances not covered by the rental insurance, the customer shall bear full financial responsibility for:

1. Transportation of a replacement vehicle – charged at the rate of 220 ISK / km.

2. Repair costs – applicable only where the damage is not covered by insurance.

3. Costs associated with loss of vehicle keys, locking keys inside the vehicle.

4. Costs arising from immobilization in sand, mud, or snow, recovery, and any related service charges.

5. Costs associated with discharging the vehicle’s battery, as this is not covered by insurance.

All transportation and recovery costs are calculated from our office in Keflavík, as all mechanics and replacement vehicles are dispatched from this location.

For the avoidance of doubt, in any case where the vehicle is rendered undriveable as a result of the driver’s fault, the transportation fee (220 ISK / km) shall apply.

EMERGENCY ASSISTANCE

Call 112

Break down service 24 hours call + (354) 869-1887 / + (354) 777-5600